Last Modified: July 27, 2018
Our customer’s ability to access the Website and the App is of the utmost importance to us. We will make a commercially reasonable effort to ensure that the Website and the App remain available to registered users. However, we cannot always control Internet access, and we will not be liable if for any reason all or any part of the Website or the App is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have Internet access to the Website or the App. We may at any time decide to alter, amend, modify, terminate or change any functionality or portion of either the Website or the App at our sole discretion, and you understand that there is no guarantee that the Website or the App or any portion or functionality of either will continue to operate or be available for any particular period of time. To access the Website or the App or some of the resources they offer, you will be asked to provide certain registration details or other information. You must provide information that is correct, current and complete. You must treat your user name and password as confidential, and not disclose them to any other person or entity, or allow any other person to obtain services using your user name and password. You agree to notify us immediately of any unauthorized access to or use of your user name or password.
The Website, the App and their entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, transmit, copy or use any portion of the Website, the App or their entire contents, features and functionality without our consent.
The Company name and all related names, logos, product and service names, designs and slogans are trademarks of the Company. You may not use or display such marks, or any substantial similar marks, in whole or in part in any jurisdiction, without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website or the App are the trademarks of their respective owners.
You agree not to use the Website, the App or any services we may provide to you in any way that violates any applicable federal, state, local or international law or regulation, that restricts or inhibits anyone’s use or enjoyment of the Website or the App, or that may harm the Company or users of the Website and the App or expose them to liability. Additionally, you agree not to use the Website, the App or any services in any manner that could disable, overburden, damage, or impair the Website or the App or interfere with any other party’s use of the Website or the App, including their ability to engage in real time activities through the Website or the App.
The Website and the App may contain message boards, chat rooms, bulletin boards and other interactive features that allow users to post content or materials (collectively, “User Contributions”) on or through the Website or the App. You are responsible for any User Contributions that you submit, and you have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. Any User Contribution that you post will be considered non-confidential and non-proprietary and the Company and other users may use, copy and distribute it. Your User Contributions must not contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
If you believe that any User Contributions violate your copyright, please send us a notice of copyright infringement. It is the policy of the Company to terminate the user accounts of repeat infringers.
The Website and the App are controlled and operated by the Company and its agents from their offices within the United States. The Company makes no representations or guarantees that the Website, the App or their content or any services provided therein are appropriate or available for use in other locations. Access to the Website or the App may not be legal by certain persons or in certain countries. If it is illegal or prohibited in your country of origin to access or use the Website or the App, then you should not do so. If you access the Website or the App from outside the United States, you do so on your own initiative and are responsible for compliance with local laws and regulations.
We cannot and do not guarantee or warrant that files available for downloading from the Internet or the Website or the App will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE, THE APP OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR THE APP OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY LINKED WEBSITE. YOUR USE OF THE WEBSITE, THE APP, AND THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR THE APP IS AT YOUR OWN RISK. THE WEBSITE, THE APP, AND THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR THE APP ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE OR THE APP. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, THE APP, THEIR CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR THE APP WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE, OUR APP OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE, THE APP OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR THE APP WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, THE APP, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE, THE APP OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE, THE APP OR SUCH OTHER WEBSITES. THIS DISCLAIMER INCLUDES ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL OR LOSS OF DATA, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You can cancel your account at any time by sending an email to email@example.com. Upon cancelling your account, your data will be marked for deletion.
Effective May 25, 2018
This Policy provides essential details relating to your personal data relationship with SnapAV. The Policy applies to your use of the SnapAV website and the websites and microsites of all of our affiliated brands including the SunBriteTV website, Aisle8 website, Episode website, WattBox website and OvrC website (collectively referred to as the “Sites”), as well as the End User’s use of any SnapAV products including, but not limited to, our Araknis, Autonomic, Episode, Luma, Visualint, WattBox, OvrC, and SunBrite branded products and all associated services and applications that connect to such devices (collectively referred to as the “Devices”).
From time to time, we may develop new products or services. If the new products or services in any way change the way we collect or process your personal data, we will update this Policy accordingly. Unless otherwise stated, all new products or services are subject to this Policy.
By using SnapAV Devices or visiting our Sites, you are accepting SnapAV’s collection of your personal information described in this Policy. You can always opt-out of allowing SnapAV access to your personal data at any time by contacting SnapAV. Please be advised that opting out of sharing your personal information with us may affect the performance of your Device. If you feel uncomfortable with the way in which SnapAV collects your personal information, you may refrain from using our Devices or accessing our Sites.
If you are an End User, you most likely purchased your SnapAV device from a Dealer. When the Dealer installed the SnapAV Device, they may have shared some personally identifiable information with us such as your name, email address, or IP address. In addition to receiving your personally identifiable information from Dealers and third-party providers, when you visit a SnapAV Site, we may collect information during your visits to Sites through automatic data collection tools such as cookies, web beacons, embedded web links and other commonly used information-gathering tools. We may also collect any information that you directly provide us, or we may also collect information from your use of our Devices.
In order to enable the functionality of your SnapAV Device, the Dealer who installed the Device may collect information about you and your Device and share that information with us. This information may include the model and serial numbers of the Devices, the names of the rooms where you have connected Devices, your zip code and time zone, and other information about the Devices, your configuration and information about any device that may be connected to your network. We may also collect your name, email address, street address, or IP address.
If you are a Dealer purchasing SnapAV products from us, we may collect your personal information such as name, date of birth, credit card or other financial information, mobile phone number and details of your transaction with SnapAV.
If you are visiting any SnapAV Sites, we may collect information about your use of the Sites through the use of “cookies.” Cookies are a commonly used mechanism that allows us to compile information about your use of the Sites and to recognize you when you visit the Site again.
SnapAV solely utilizes your personal data to enable the functionality of your Device, to improve its performance, and to enhance your experience with our Sites. We may utilize your personal data to: (i) register your device, (ii) enable customer service or technical support personnel to remotely troubleshoot your Device, (iii) to process orders, payments and warranty claims, or (iv) to share with independent Dealers to enable or improve the performance of your Device.
SnapAV does not sell your personal information to any third party. Your personal information may be shared with our agents, subsidiaries and affiliates. SnapAV may transfer its database associated with a transaction whereby a third party acquires substantially all of the stock or assets of SnapAV. SnapAV may also share your personal data with law enforcement if required by law. In addition, SnapAV may share information gathered from your use of our Sites with third party marketing analytics companies. This information is solely used to enhance the performance of our Sites and to improve your user experience with our Sites.
The European Union enacted an important piece of legislation called the General Data Protection Regulation or “GDPR.” The GDPR gives rights to citizens of the European Union in relation to their personal information. These rights include, and are not limited to, the following:
SnapAV understands our responsibility to protect the individual’s privacy interests under the GDPR as well as enabling European Union End Users to exercise the aforementioned rights. SnapAV has limited access to European Union citizens personally identifiable information. This information is provided to us solely to enable the functionality of your Device. We do not use any personal data in any way that causes harm. Given’s SnapAV’s use of personally identifiable information is to enable the functionality of Devices, SnapAV’s use of such personally identifiable information is for a legitimate business purpose. This Policy is under constant review and if circumstances change we will update this Policy accordingly in light of GDPR.
We understand the importance of taking extra precautions to protect the privacy and safety of children using Devices or visiting our Sites. In accordance with the Children’s Privacy Protection Act, we do not collect or maintain information from those we actually know are under the age of 13.
This Policy is effective as of the date set forth above. We may occasionally make changes to this Policy and when we do we will indicate the date in which this Policy has been updated. When we make material changes, we may contact you directly to inform you of such material changes.
We encourage you to contact us regarding any privacy concerns. You may contact us at:
1800 Continental Blvd
Charlotte, NC 28273
ATTN: Customer Service